We decided to share a popular facebook post on our blog too =)
If you have been into the clinic in 2017, you may have noticed some pretty big changes with our exam room flow. While some of the familiar faces from the front desk may not be there to greet you, we want to be sure that you realize this change is to improve the client/patient experience!
Some of our more tenured, full time CSR staff have been moved into a role that we like to call ERA, or exam room assistant. Each doctor is paired with a primary ERA who will be with the doctor at all times. Their role is to enter exam notes so that the doctor can spend more time focusing on you and your pet, without having to escape to the computer constantly.
We want you to get to know your doctor’s primary ERA…as they will help answer questions for the doctor when messages are left in their box, they will be the one calling to confirm your appointment and will be the one watching the appointment book to hopefully communicate to you if the doctor is running ahead of schedule (or behind schedule). Dr. Clary’s primary ERA is currently Cara, Dr. Carter’s is Fallon and Dr. Hurley’s is Adrienne. Jessica is with Dr. Downes frequently at our Heath location.
Each Doctor/ERA pair also has a daily secondary ERA. The role of the secondary is to meet you at the front door to greet you and immediately show you into an exam room (as long as one is available). This prevents your dog or cat from having any run-ins with other pets in the lobby, keeps smells to a minimum and hopefully decreases any fear they have when coming to the veterinary clinic. They will provide treats and low stress handling during the examination.
If your pet is timid and prefers to remain in the examination room with you for the entire visit, we can do vaccines, blood draws and nail trims in the room with you. If they love to explore and meet with our clinic pets (Stone, Maggie, Sheldon, Bob, etc) they we can have a nurse perform those items in the treatment area while you chat with the Doctor.
We hope this provides a faster visit for you – because we know that nobody wants to spend hours at the vet office (no, seriously…studies show this! and don’t worry, it doesn’t hurt our feelings). We hope it tones down the anxiety your pet might get waiting in the lobby with other animals coming and going. We hope it allows you more quality time with the doctor and your pet. We love our new flow and we hope you do too!
We invite you to come by in 2017 and check us out. See how we are different from other practices in the area and make AHR your home away from home. As always, we look to improve every interaction with you. If you have any feedback, please fill out our client satisfaction survey and receive a $5 credit on your account!
Zeke is one of our awesome kitty patients at the Animal Hospital of Rowlett. Zeke came to us very ill in 2012. He was limp and lifeless and had labored breathing. Dr. Clary ran some labwork, took some x-rays, and did an echocardiogram. Zeke was diagnosed with Histoplasmosis.
Zeke stopped eating and was not feeling good at all. Dr. Clary placed a feeding tube to help Zeke get the necessary nutrition he needed to survive. The thought of a feeding tube can be really scary to people, but luckily, his daddy was willing to proceed in hopes that the feeding tube would help save Zeke’s life.
Now, 4 years later, Daddy is glad he made the decision to continue treatment and says that Zeke does something funny every day that brings joy to his life. Here are some videos of Zeke!
As many of you know, I’ve been out on an “extended maternity leave”. It wasn’t intentional – I had some pregnancy complications that prevented a return to work after my 20 week appointment. To say this was unexpected is an understatement. I cried in the office when I found out I was being admitted to the hospital. My first phone call (before my parents even) was to Dr. Downes. I remember crying and saying I couldn’t come back until I had the baby. She cried too.
There were 38 laboratory confirmed positive animal rabies cases reported between January through March, 2016.
Check out our video on YouTube! The doctors used our endoscope to see if there was an obstruction or problem with a kitty that presented with vomiting and lethargy.
What we found when we put the scope in was pretty exciting!
Endoscopy is a nonsurgical procedure used to examine a oet’s digestive tract. Using an endoscope, a flexible tube with a light and camera attached to it, your doctor can view pictures of their digestive tract on a color TV monitor.
Animal Hospital of Rowlett was an early adopter of the “fear free movement”. We’ve always used low stress handling techniques and methods to ensure our patients have the best experience possible when they come to our office. We have the opposite of a “get ‘er done” attitude – it’s not about quantity, but rather quality.
Here is a video of us working with a timid young patient of ours to ensure that she has a happy visit to our clinic. Any stressors as a young patient can make our break how they are able to be handled in the future. While we could just “hold her and vaccinate”, we instead want to teach her that we are gentle and loving and will not hurt her. We allow her several minutes to get acclimated while in our treatment area. We give her treats and cheese, pats and sweet talk.
You can visibly see her relax as the video progresses and you’ll notice she wags her tail throughout vaccinations. This is just a little something extra – a promise from us that we will always take it slow and give your pet the best experience possible. You’re always welcome to be present for vaccinations and we can do the same thing with you in an exam room, though some patients are less protective away from mom and dad.
Thanks for trusting us with your baby! Come see/feel the AHR difference!